SASSA SRD Status “Identity Verification Failed”

A common issue that has arisen since SASSA implemented its new biometric verification system is the ‘identity verification failed’ status. This new measure, designed to prevent fraud and ensure accurate payments, has sometimes led to unexpected challenges for applicants.

You might have encountered this status and now you looking for what it means. SASSA “identity verification failed” status check simply means that Sassa could not match your provided information with the data from the Department of Home Affairs.

How To Fix Identity Verification Failed Status?

Filing an Appeal to SASSA is the best way to fix the ID verification and get the R370 payment. However, it is recommended to take the following measures before applying:

• Carefully check all the documents you submitted for any errors, omissions, or discrepancies.
• If required, you may need to resubmit your documents with any corrections or additional information.
• Contact SASSA’s helpline (0800 601 011) for more information about the specific reason for the failure.
• Provide additional information, SASSA may request additional documentation to verify your identity.
• Provide good-quality pictures for biometric verification.
• Double-check your bank details, Change banking details if necessary.

If you find any missing information, you should provide it immediately to SASSA, if you ensure that all your information is correct and updated then there might be an issue, and you should submit an appeal.

Appeal Process for Failed Verification

You should appeal within 30 days when you get an identity verification failed status. Online appeal steps are below:

1. Visit the SRD Appeal website.
2. Input the ID and Phone number you used when applied.
3. Enter the PIN (you’ll get an SMS) and complete the OTP verification.
4. Select the month you’re applying for.
5. Select Reason for the Appeal.
6. Submit.

Reasons for Failed ID Verification

The main reason for the SASSA identity verification failed status is usually due to the bad quality of the picture you sent as biometric verification. SASSA could not verify facial recognition or you have not completed your biometric verification. Some other possible reasons are:

• Inconsistencies between the information on your documents and the information in SASSA’s database.
• Incomplete or Incorrect Information submitted while applying for SRD grant.
• Sometimes, technical issues can cause verification failures.
• Incorrect bank details, The Bank account is not registered in your name.
• Typo errors while entering data in the R370 application.

What Does Identity Verification Fixed Mean?

Identity verification “fixed” means that SASSA has completed verifying your identity. This could indicate that:

• SASSA has confirmed the authenticity and accuracy of the documents you submitted.
• SASSA has verified that the information on your documents matches with the Department of Home Affairs.
• You can now expect to receive your SASSA payment, assuming there are no other issues.

If you see this status, it’s generally a positive sign that your application is progressing smoothly. However, it’s always a good idea to check your SASSA status regularly for any updates or additional information.