How To Change SASSA Phone Number Online

The Social Relief of Distress (SRD) Grant and other SASSA social grants need your phone number and South African ID to process payments correctly. Somehow If you lost your number registered with SASSA, You can change SASSA phone number without the old number.

Quick Answer:
To easily change your SASSA number online, visit the direct link: https://srd.sassa.gov.za/sc19/contact. Log in with your South African ID and SRD application ID, then update your new phone number. The changes will be processed within 14 days.

Guide to change your SRD SASSA phone number

1. SASSA Change Phone Number Online

SASSA provides an easy way to update your information with the Official SRD website. Follow the steps:

  1. Go to official srd sassa website.
  2. Enter your 13-digit South African ID and 6-digit Application ID.
  3. Click submit, it will verify your identity.
  4. Look For The Option “Change Phone Number.”
  5. Provide Your New Mobile Number.
  6. An SMS containing OTP will be sent to your new number.
  7. Enter the PIN code to verify it.
  8. You will receive an additional message to verify your request to change your phone number.
  9. Click Submit.
Update your sassa phone number online

Now SASSA will verify your new contact details. This process typically takes 14 days and process your payment accordingly. Do SASSA status check by using your ID and new cell phone number to ensure that the number is successfully updated.

Important Consideration:
You can only send one request to SASSA in 24 hours to update your phone number.

2. SASSA Change Phone Number On WhatsApp

SASSA has introduced a WhatsApp service to assist grant receivers. If you’ve lost access to your old number, You can easily update your SASSA phone number via WhatsApp.

  • Save SASSA’s WhatsApp Number: Add 082 046 8553 to your contacts.
  • Start a Chat: Send “Hi” or “SASSA” on WhatsApp to the saved number.
  • Choose an Option: Select “Change Phone Number” from the menu.
  • Enter Details: Provide your South African ID and new phone number.
  • Identity Verification: Complete any extra steps requested for security.
  • Receive Confirmation: Get a confirmation message on your new number after the update.

3. SASSA Change Phone Number Without OTP Or Application ID

If you’re unable to receive an OTP to change your SRD phone number or lost your application ID, don’t worry. You can update your phone number without an OTP by visiting a SASSA office.

  • Bring Documents: Take your South African ID and any relevant grant documents.
  • Visit the Office: Inform the representative that you need to change your phone number but can’t receive an OTP.
  • Identity Verification: The official will verify your identity with your ID and information.
  • Provide New Number: Once verified, give your new phone number.
  • Get Confirmation: The details will be updated, and you’ll get a confirmation on your new number.

Important Note:
You can easily retrieve your application ID and apply to update your mobile number online if you can’t visit the SASSA office.

Identity Verification Required to Update Contact Number

SASSA now requires biometric verification for anyone looking to update their registered mobile number for grant purposes. This new measure boosts security and ensures that only authorized beneficiaries can change their contact details.

The Identity Verification Process is simple, SASSA requested to do identity verification and you have to provide a good-quality selfie with clear facial recognition. SASSA will match this photo with their database information and verify that the original grant recipient is updating the mobile number.

sassa announced for ID verification on phone number change

What To Do If Your Phone Number Changed Without Permission?

If you notice that your SASSA phone number has changed without your consent, You can report unauthorized changes directly to SASSA from their official website. Steps You Should Take:

  1. Verify the Change
    Check your SASSA account to verify if the phone number is indeed different.
  2. Report Unauthorized Changes to SASSA
    • Visit the Official Website here.
    • Enter Your ID Number and Submit.
    • By submitting your ID number, you confirm that your cell phone number used for the SASSA SRD grant application was changed without your permission.
  3. Call SASSA’s Helpline
    Confirm the change with SASSA and inquire about the reason for the alteration.
  4. Monitor Your Account Regularly
    Regularly check for any unusual activity that might indicate unauthorized changes.
  5. Report Suspicious Transactions
    If you notice any unauthorized transactions or withdrawals, report them to SASSA immediately.
Report sassa about unauthorized phone number change

Possible Reasons for Unintended Phone Number Changes

  • System Error or Glitch: Sometimes, technical issues can lead to accidental changes in personal information, including phone numbers.
  • Fraudulent Activity: In some cases, individuals may attempt to hijack SASSA accounts to access benefits or commit other crimes. They might alter phone numbers to divert communications.

Fix Your Invalid Phone Number Issue on SASSA

  • Check your Entered number is accurate, and correct typo errors if any.
  • SASSA requires a mobile number, not a landline number. Ensure it.
  • If your number format is correct, try making a call with your phone and make sure it is not blocked.
  • Contact the SIM service provider if the number is blocked for any reason.
  • If number is working, you can try clearing browser cache before entering your number in SASSA Wesbite.
  • Still, facing the issue? Contact the SASSA toll-free 0800 601 011. Request to solve the problem.

Yes, you can contact the SASSA helpline (0800 60 10 11). They will assist you.

It typically takes 14 days to update your phone number for SASSA.

By checking your SASSA status using the new number you can easily find out if it has been updated. If it shows an invalid number it means it’s not updated yet.

Contact SASSA and inform your situation. They will guide you.

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